FAQ

Orders for in-stock items placed by 12:00 Kyiv time are shipped within 1–3 business days, excluding weekends and public holidays. Pre-orders ship within 7–14 business days. Nova Poshta usually delivers within Ukraine in 1–3 days; international delivery takes 5–8 business days. See our Shipping policy for details.

Once your order ships, you will receive an email with a tracking number.

Within Ukraine we ship with Nova Poshta, free on orders of 3,000 UAH or more. International orders are shipped by Ukrposhta; available countries and costs are shown at checkout. Customs duties and taxes of the destination country are paid by the recipient. We do not ship to the Russian Federation or Belarus.

Some pieces are made especially for you once your order is placed. They are made and shipped within 7–14 business days, unless the product description says otherwise. As soon as your piece ships, we will send you the tracking number.

Yes, as long as it has not shipped. Write to us at info@scematique.com as soon as possible with your order number. If you cancel before shipping, we refund the full amount, including shipping.

By card on the website, in 3 to 12 instalments with monobank, or by payment link. All available methods are shown at checkout. See our Payment page for details.

Within 14 days of receiving your order, accessories of proper quality can be returned for a refund or exchanged for another size or colour. Silver jewellery of proper quality can be exchanged for another size or colour, but not returned.*

Items must be unused, with tags attached, complete and in their original packaging. Exchanges are for the same item at no extra cost, subject to availability, up to two times per item. The new item is sent to the original delivery address.

Shipping for returns and exchanges is paid by the customer. If an item is defective or was sent in error, we cover all shipping costs. Refunds are issued within 30 days of us receiving the item, to the original payment method.

To start, fill in the return request form or write to info@scematique.com with your order number and the email or phone used for your purchase. See our Refund policy for details.

* Jewellery made of 925 sterling silver, including plated pieces, of proper quality cannot be returned under Ukrainian law. This does not apply to defective items.

Inspect your parcel on collection. If the packaging is damaged, file a report with the carrier's representative. Write to us at info@scematique.com within 2 days of receiving it and attach photos of the damage. In this case, we cover all shipping costs.

Please use our Size guide. When in doubt, or if you are choosing a bold band, size up. Need help finding your size? Send us a message on Instagram.

Our jewellery is handcrafted in Ukraine from 925 sterling silver with rhodium or 18k gold plating, with some elements made of brass. Our leather accessories are made of calfskin with a nappa leather cord. You can find the exact materials in each product description.

Store your jewellery in a dry place, ideally in its original Scematique packaging, to protect it from scratches and tarnishing. Use a soft polishing cloth to maintain the surface finish, and keep silver pieces separate from other metals. Read more on our Product care page.

Each piece comes with a one-year warranty from the date you receive it. It covers complimentary professional cleaning and polishing, as well as repair of manufacturing defects. Repair of accidental damage is at our discretion. To use your warranty, send your order number and detailed photos of the piece to info@scematique.com. See our Warranty page for details.

Yes, we offer a digital gift card. The gift card code is sent directly to the recipient's email address and is valid for one year.

Fill in the form on our Contact page or write to us at info@scematique.com. We are available every day, 11:00–20:00 Kyiv time.