Shipping policy

The present shipping policy (hereinafter the "Policy") sets out the times, methods, costs and terms of delivery for orders placed on the online store scematique.com (hereinafter the "Website"), and forms an integral part of the Public Offer Agreement (hereinafter the "Agreement").

The terms "Seller", "Customer", "Product", "Order", "Pre-order" and "Business days" have the meanings given to them in the Agreement.

1. General

1.1 The Seller delivers within Ukraine and to the countries listed at checkout.

1.2 The Seller does not deliver to the Russian Federation or the Republic of Belarus.

1.3 The Customer is responsible for the accuracy of the address and contact details entered at checkout.

2. Processing times

2.1 Orders for Products in stock placed before 12:00 are processed and shipped within 1–3 Business days, excluding weekends and public holidays.

2.2 Pre-orders are made and shipped within 7–14 Business days of payment, unless the Product page states otherwise.

2.3 Once the Order ships, the Customer receives an email with a tracking number.

3. Shipping within Ukraine

3.1 Orders within Ukraine are delivered by Nova Poshta LLC to a branch, a parcel locker, or by courier to the Customer's address.

3.2 Delivery usually takes 1–3 days after dispatch.

3.3 The shipping cost is calculated at the carrier's rates and shown at checkout before the Order is confirmed.

3.4 Shipping within Ukraine is free for Orders from UAH 3,000.

4. International shipping

4.1 International Orders are shipped by JSC Ukrposhta. Available countries and costs are shown at checkout.

4.2 Delivery usually takes 5–8 Business days after dispatch and may take longer because of customs clearance.

4.3 Any customs duties, import taxes and fees in the destination country are paid by the recipient. The Seller has no influence over their amount.

5. Receipt of the parcel

5.1 The Customer inspects the parcel on collection. If the packaging is damaged, the Customer files a report with the carrier and notifies the Seller at info@scematique.com within 2 (two) days, with photos.

5.2 The risk of accidental loss or damage passes to the Customer upon receipt of the parcel.

5.3 If a parcel is not collected within the carrier's storage period and is returned to the Seller, the Seller contacts the Customer about re-sending it. The Customer pays for re-delivery.

6. Delays

6.1 Delivery times are estimates. They may be longer because of martial law, air raid alerts, power outages, customs clearance or carrier disruptions.

6.2 The Seller notifies the Customer if a shipment is delayed.

7. Contact

7.1 For any questions regarding delivery, the Customer may contact the Seller at info@scematique.com, daily from 11:00 to 20:00 Kyiv time.

Version of 16 October 2026. This is a translation; in case of discrepancies, the Ukrainian version prevails.