Refund policy

The present refund policy (hereinafter the "Policy") sets out the terms for cancelling orders, for returning and exchanging products bought from the online store scematique.com (hereinafter the "Website"), and for refunds, and forms an integral part of the Public Offer Agreement (hereinafter the "Agreement").

The terms "Seller", "Customer", "Product" and "Order" have the meanings given to them in the Agreement. The Seller's details are set out in the Agreement.

1. General

1.1 This Policy applies to Products bought on the Website. It does not limit the Customer's rights under the Law of Ukraine "On Consumer Protection".

1.2 Return and exchange terms depend on the type of Product:

(a) accessories of proper quality can be returned or exchanged;

(b) silver jewellery of proper quality can only be exchanged, in accordance with section 4;

(c) defective Products are returned, exchanged or repaired in accordance with section 7.

2. Cancellation before dispatch

2.1 The Customer may cancel an Order until it has been shipped, by emailing info@scematique.com with the Order number.

2.2 In that case the Seller refunds the full amount paid, including shipping, as set out in section 6.

2.3 Once the Order has been shipped, it can no longer be cancelled. The Customer may return or exchange the Product in accordance with sections 3 to 5.

3. Returns and exchanges of Products of proper quality

3.1 Within 14 (fourteen) days of receiving the Order, the Customer may:

(a) return accessories of proper quality for a refund, or exchange them for another size or colour;

(b) exchange silver jewellery of proper quality for another size or colour.

3.2 A Product is accepted provided that it:

(a) is unused and shows no signs of wear;

(b) keeps its original appearance, properties, tags and seals;

(c) is complete and in the original Scematique packaging;

(d) comes with the receipt or the Order number.

3.3 Exchanges are for the same piece in another size or colour, at no extra cost, subject to availability. Each piece can be exchanged no more than 2 (two) times. The new piece is sent to the original delivery address.

4. Non-returnable Products

4.1 Jewellery made of 925 sterling silver, including plated pieces, of proper quality cannot be returned under the list of goods of proper quality not subject to exchange (return) approved by Resolution No. 172 of the Cabinet of Ministers of Ukraine of 19 March 1994.

4.2 As a goodwill policy, the Seller allows such pieces to be exchanged under section 3.

4.3 This restriction does not apply to defective pieces, which are covered by section 7.

5. Return and exchange procedure

5.1 The Customer fills in the return request form or emails info@scematique.com stating:

(a) the Order number;

(b) the email address or phone used at checkout;

(c) the Products to be returned or exchanged;

(d) whether a refund or an exchange is requested and, for an exchange, the size or colour required.

5.2 Within 1–2 business days, the Seller confirms the request and sends the return address.

5.3 The Customer ships the Product within 14 (fourteen) days of the request, securely packed, and keeps the tracking number until the return is completed.

5.4 Upon receipt, the Seller checks that the Product meets paragraph 3.2 and informs the Customer of the outcome.

5.5 If a Product is returned worn or incomplete, the Seller may decline the return or exchange and send the Product back to the Customer at the Customer's expense.

6. Refunds

6.1 Refunds are made within 30 (thirty) days of the Seller's receipt of the returned Product, using the original payment method:

(a) card payment on the Website or via a payment link — to the same card;

(b) "Покупка частинами (monobank)" instalments — through monobank. The amount is returned to the card used for the payments, and the bank closes or recalculates the instalment plan under its own rules.

6.2 The time it takes for the funds to reach the card depends on the Customer's bank.

7. Defective Products or Products damaged in transit

7.1 If the parcel or the piece arrives damaged, the Customer notifies the Seller at info@scematique.com within 2 (two) days of delivery, with photos. If the outer packaging is damaged, the Customer files a report with the carrier on collection.

7.2 If a Product, including jewellery, is defective, the Customer has the rights set out in Article 8 of the Law of Ukraine "On Consumer Protection": free repair, replacement, a price reduction or a refund.

7.3 Warranty terms for jewellery are described on the Warranty page and in section 10 of the Agreement.

8. Shipping costs for returns and exchanges

8.1 The Customer pays for shipping the Product back to the Seller and, for exchanges, for shipping the new piece to the Customer.

8.2 If the Product is defective or was sent in error, the Seller covers all shipping costs in both directions.

9. Contact

9.1 For any questions regarding returns and exchanges, the Customer may contact the Seller at info@scematique.com, daily from 11:00 to 20:00 Kyiv time.

Version of 16 October 2026. This is a translation; in case of discrepancies, the Ukrainian version prevails.